Refund Policy

1. Topped-up Glow you have not used

You can ask for a refund within 7 days of the top-up date. Contact our admin through the Nex VPlay LINE Official Account and give the top-up reference (Ref).

2. No refund

• Glow already used to unlock a title or another service
• Bonus or free Glow received from promotions and activities
• Requests made more than 7 days after the top-up

3. Glow cannot be exchanged for cash

Glow can only be used inside Nex VPlay and cannot be exchanged for cash (except for refunds under sections 1 and 4). Creator earnings follow the separate Creator terms.

4. Duplicate payments and system errors

If you were charged twice, or a system error means you did not receive the Glow you paid for, we refund the full amount within 7–14 business days to the payment method you used.